The
philosophy of Human Performance and Rehabilitation Centers, Inc.
(HPRC) is nearly the only thing that has not changed since 1955.
While health care laws, terminology, numbers, environment, and
other external things have and are constantly changing, the internal
core or standard for which we stand has not.
Customer Service Philosophy
"To demonstrate a professional commitment
to our customers by exceeding their expectations through active
communication, quality service and timely response." (Adopted
June, 1995)
To our patients…
We recognize that all of our patients have individuality
and worth, and we are committed to treating each with the dignity
and respect they deserve, and to honor the confidentiality of
all information collected and learned about them.
To our employees…
We endeavor to provide a corporate culture in
which our employees feel safe in the workplace, cared for and
needed, have a sense of belonging, and know that their work is
making a difference.
HPRC is committed to the following tenets to realize
the above values:
Quality patient care always comes first.
Continuing education and research are preeminent in furthering
the knowledge base and skills of our licensed professionals.
We will hire, train and retain the most qualified staff who is
dedicated to excellence.
We will remain informed of the ever-changing healthcare environment
and respond appropriately and swiftly.
We will be confident, loyal and enthusiastic about our work.
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