Below are some of the most frequently asked questions by patients. If any of these do not address the questions or concerns you have, you may review our Patient Education section or Contact Us and we'll be happy to assist you.

1. Do I have to have a physician’s referral to receive your services?
2. Can I choose to be treated at one of your facilities if my physician refers me somewhere else?
3. What kind of insurance do you accept?
4. Will I have to make an appointment to be treated?
5. Will I have to fill out a lot of paperwork at my initial visit?
6. Will I have to pay for my visit at the time of service?
7. Will you file my claim for me or do I have to file it myself?
8. How do I know that I will be treated by a qualified professional?

1. Do I have to have a physician’s referral to receive your services?

State Law in Georgia and Alabama dictate that you must have a physician’s referral to access therapy services. South Carolina Law allows for direct access to therapy services without a physician’s referral for 30 days, but your insurance companies will not pay for therapy without a referral. So, in Georgia and Alabama, yes, you must have a physician’s referral, and in South Carolina you should contact your insurance company to determine if they will pay for therapy if you do not have a referral. However, you do not have to have a referral to speak with one of our therapists or practitioners in any location about your diagnosis or problem.

2. Can I choose to be treated at one of your facilities if my physician refers me somewhere else?

Yes. It is your choice as to where and who you are treated by. You may request to be treated by us if your physician refers you to another provider.

3. What kind of insurance do you accept?

We accept most insurance plans. Call the facility closest to you for further information.

4. Will I have to make an appointment to be treated?

We prefer to see patients by appointment. However, we do make an effort to have you treated as soon as possible if you walk in.

5. Will I have to fill out a lot of paperwork at my initial visit?

On your initial visit, we will need to obtain information about you. We ask that you arrive 15 minutes before your appointment time to complete your paperwork. For your convenience, you can download paperwork and complete it before your visit.

6. Will I have to pay for my visit at the time of service?

You will be required to pay any co-pays at the time of service. We will also make you aware of the coverage from your insurance company.

7. Will you file my claim for me or do I have to file it myself?

HPRC will file your insurance claim for you.

8. How do I know that I will be treated by a qualified professional?

HPRC has been in business since 1955. We pride ourselves on hiring very qualified and caring professionals, and place high priority on their continued growth. You can be assured that you will be treated by a qualified licensed professional. If you have questions regarding this, please ask us.